Life Skills

Customer Service

Generally, whenever there is a heavy intake of calls in a workplace, an automated voice system may be established. There may be times when due to the high number of calls, you will have to wait longer to talk to a customer care representative. If you are calling from a public phone take into account that you may need a lot of coins. If you have to wait for a long time, it is better to use a prepaid telephone card. Be prepared by having with you all the important information you will need to explain your problem or inquiry. These may be items such as your account number, your social security number, and/or a password that you may have previously provided.

If you are unable to obtain help using the telephone, you may have to go to a customer service center in person. First talk to one of the service representatives and if this fails, talk to a supervisor. When discussing your problem remain calm. Screaming does not help your cause. State the facts and be clear about what you want.