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Internet Fraud - Basic Classes

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In this lesson you will learn:

Internet Fraud

First, let's state the obvious: if you are the victim of fraud on the internet, you have no way of immediately telling WHERE the fraud came from or WHO did it. You were not held at gunpoint, robbed face to face or confronted directly.

The problem with internet fraud is that the usual law enforcement safeguards of 'citizen rights and protection' to property are very hard to enforce. It is not likely that you can call an emergency number and expect a person to respond, take the complaint, file a report, hunt the criminal down, and try them in court. It is not like you can regain your property by going to a crime scene, and worse, it is not like you can ever gain your life and reputation back once you have been victimized on the internet.

Why is that? Because it could be the person down the street or in the same city, or in the same state or even in the same country! It is very difficult to cyber-chase criminals in Africa, Asia or anywhere that have different laws governing what is defined as fraud, privacy or 'public domain'.

Not everything on the internet is bad, in fact, it is in the best interest of almost every single individual and vendor in cyber land to be honest and supply good services and products with good packaging and timely delivery. Buying and selling on the internet can be a quick and easy solution to finding what you need and paying what you want and having it delivered to your door.

Communication by email is also an assurance that all is well and going as intended, and a tracking number for your product also helps in easing anxiety over big purchases. I have Personally purchased a lot of equipment over the internet, and except one article that cost $1.18 and was never delivered I have not had a problem. I believe that the person was probably sent on deployment in the military and was simply unavailable to respond. Most of my purchases have been with on-line auctions and vendors using online payment services which have done a wonderful job of delivering money safely. In fact, using services such as these gives both buyer and seller certain protections, such as identifying and confirming identities of the buyer and seller. If something goes wrong, there are several recourses that can be useful in recovering goods or money. Others are not so fortunate.

Scams

How to define scam artists.... Scam artists are people who are very good at persuasion and manipulation and understand the human natures of greed and pride. They are convinced that you are a person who can't resist a good bargain, a great deal on something you want real bad, or interesting information, enticing cards or titles or the 'inside scoop' or other bait. They depend on the fact that people don't have a stomach for trouble or have the tenacity to pursue them, or have the smarts to know what to do. They operate on the idea that with the right bait you will give up your money, information or even your entire identity without ever meeting them, knowing who they are or knowing anything about them, or fighting them!

Actual scams happen more through email avenues than any other means. Buying and selling email addresses is in itself a business. Scams involve presentation of something that is less than accurate as though it were. It can come in the form of product misrepresentation, as in a refurbished or used piece of equipment being presented or sold as new, or as billing double by a 'company' that has no recourse built in to represent the customer, or as presenting an idea that seems so good that desperation, curiosity or greed makes it irresistible. Who could pass up such a good thing?

Time pressures, FREE items requiring registration information, irresistible items, exclusive offers, inside information, private transactions or convoluted banking transactions are all indicators that something should be looked at twice and thought over for days before deciding. If something goes wrong, what would you be able to do about it? Who would you be able to contact besides the 'culprit'? Where would your transaction actually arrive at? When?

Business Opportunities

Scam artists love profiles and easy targets: they know about the elderly, the not-so-savvy on-line user, like teens or moms or the 'average' surfer, the credit card holders with bad or no credit, the un-educated, or those on the edges financially that 'need a break' and will take anything that looks like a way to easier living. The 'Free Money' mentality, the 'Work at Home' business or 'Perfect Business" plans requiring trips, hotel stays, investment "seed" money, or calling phone numbers for additional information are all signs of scams.

Chain Letters

Letters containing a check that can be cashed, usually for a very small value, will LEGALLY obligate the recipient to conform to ALL of the rules of the offer. There are binding laws protecting the business, so read all of the fine print before cashing your check. Each State has laws governing what can or cannot come through the mail. Unfortunately, the mail laws don't always apply to electronic email! You may get offers that sound perfect and just what you want. Appeals for help, financial hardship, or unusual contact of any sort should be viewed as suspicious unless you know for certain that it came from someone you know. Unfortunately, the nature of chain letters is such that the best way for them to be delivered is through someone you know! the chain letter idea and pyramid scheme letters are ILLEGAL and can be prosecuted. Unfortunately, that means YOU can be prosecuted by those on the receiving end even much further down the chain. BEWARE!

Health and Diet

Products, Products, Products! Drugs, Supplements, Diet aids, Machines, Gadgets and other bait are the lure to tempt you and make the offer so tantalizing that nothing else matters. "I need that, I can afford that, and I WANT that!"

Free Money

Testimonials of those before you who 'made it rich', overnight, no money down, no obligation. The reason you are getting this offer is because selling plans to other people is in itself a big business.

Free Products

Getting something for 'Free' means that you do not pay money. It does not mean that you don't pay a price! Software is a good example. There is an offer on the software that can be obtained free. First, you log in with your 'registration' requiring you home address and phone number and email. Then there are several pages of 'subscriptions' or 'offers' and on each page, at the bottom is either a 'Continue' or 'Next' button. When that button is clicked, the information of choices is entered into a database along with your profile information. As you navigate through the site, as the choices become more 'granulated' as the categories are narrowed into finer detail, a report is generated on what your preferences are, how often something is done, where your choices or preferences lie and other 'benign' information. Finally, in order to obtain the 'Free' software, at least one choice must be made that requires a commitment to something. Even though it is 'Free' as far as money, or cheaper than the product itself would cost through normal channels, the hook is now that your are obligated to something OVER TIME.

Plans, Kits and Packaged Deals

Free Cruises, Free Trips, Free Money, Free Seminar!' Free' Seminars and Cruises usually mean that you are obligated to attend a very HIGH PRESSURE seminar conducted at the sponsor's choice of location and times BEFORE the promised cruise or trip. It means also that at least one product choice has to be made. It also means that as a package, you are bought and paid for along with the other attendees, and are therefore obligated to the rules and norms of the sponsors and are subjected to business pressure and financial obligations at a later time! 'No pressure now though.' If the primary meeting is off shore of the U.S., either on an island or even on ship in international waters, then you have no legal rights or recourses!

'Make money at home' falls in this category. 'Comfort', 'Convenience', 'Luxury', 'Dream' are the buzzwords of the Buzzards. Remember that in this picture it is you on the ground! Assembly at Home, Placing Ads, Mailers, Selling Products that are drop shipped to customers: the point is this: It is NOT about the product! It is about the cost you pay in getting the kit! The initial start up of 25 to 60 dollars and more is all that the company cares about. Multiply the number by the tens of thousands of subscribers and you get the idea! Once you get that kit into your hands, the rest is entirely up to YOU! And you are usually alone!

Even the most workable plan will NOT keep you financially afloat in the first months because ANY business start up venture has a projected break-even point. Depending on the business, because of start-up costs, establishing clientele, gathering product, learning business practices etc, you are doomed by statistics to NEVER make the break-even mark in the first month. Depending on the business, it is rarely done even in the first year! These business facts are as sure as the laws of nature and are not lost to those who know how to use these stats to advantage!

Home assembly seems simple. Buy the kit with everything that you need, assemble the product and ship it back. Unfortunately, if the product isn't the point of the business, then your hard work will never be accepted as having been assembled properly. Feeling rejected lately?

Email Fraud

If you have studied well the paragraphs above, you are armed with the awareness of email fraud. The main difference, in my opinion, between email fraud and any other mail fraud is that there is little or no legal protection for email fraud. Burden of proof, enforcement, legal definitions, jurisdiction and state national and international territory are all boundaries that re-define privacy, free speech and basic citizen rights.

  1. Unsolicited (you didn't ask for it)
  2. It came from left field
  3. You've never heard of it before.
  4. No one knows anything about it
  5. It is something you have to have, want real bad or would like to try out

Beware of the subject line. Auto generated emails will contain nonsensical word phrases to get past filter software. Filters look for certain words, like drug names, sex or malicious names etc and automatically screen these out, placing the letter into 'Junk' mail folders and informing you in some way that a letter went into junk mail. Foreign writers or auto generated subject lines may end up in your inbox. In some cases it is best to move them into junk mail manually, and in some cases it is best to delete them. The junk folder 'remembers' the subject and any other mail with similar header information will automatically go there. If the letter is deleted, the process will have to be repeated.

What to do with 'Junk' mail will be covered in another lesson on specific email subjects. At any case, remember that any mail you open can send a flag that the email address (yours) that it was sent to was accurate and active. So DON'T open the email. Simple enough.

Phishing

Sounds like fishing, which is exactly what it is. The email or web link is the bait and you are the next meal! With phishing, the website or email is created to EXACTLY match those of a legitimate company! By clicking into the site you are at the mercy of whatever the creator of the page wants. Some pages are so close to identical it is hard to tell the difference. The usual pages that are created are those with popular names, like Ebay, PayPal, Utility companies, Banks, Savings & Loans, Universities, Government sites etc. You can guess that any of these being copied would be a problem of a legitimate company!

Phishing is an example. You want to pay a bill on-line. Clicking on a link takes you to a site that looks identical to the one you've always used. But, if you look at the url in the status bar at the bottom of the page, it is pointing to a site that is NOT the banks! Clicking on the link will take you to the other website which is set up to look and act exactly like the original!

There are certain methods that 'phishers' use to ensure that the trap is baited. If you spot the bait you can deduce that there is an attempt to trap you:

  1. Renewing or updating personal information:
  2. This is usually the first line of attack. A legitimate business will remind you of billing schedules or supply you information on their scheduled maintenance of their site. They will NOT require account updates of Personal information. Credit card notices that your card is about to expire could be legitimate, but make sure that it is about to expire and then make sure you are logging into the proper site before changing any account info.

  3. Suspension or time pressure tactics: Accounts that suddenly develop 'problems' or require sudden maintenance should be suspected. Any mention of 'closure', 'pending action', 'warning' or other pressure words should be viewed with care.

  4. Strange situational emails:
  5. Hold your mouse over any links and look at the status bar (Turn it on!) for the web address: DO NOT CLICK ON the LINK, but hold your mouse over the link. Read where the link actually points to at the bottom left of your screen. Be very careful NOT to click on it. If you do, simply close your browser window and start over.

  6. Also look for
    1. misspelled site names
    2. transposed letters
    3. numbers substituted for letters
    4. other odd anomalies.
    5. Sometimes the spelling will be just a shade different from the original site.
Bait and Switch

Getting something on sale may be a trap. Sales, low prices and good deals and bargains are lures for this type of fraud. The unit is flagged as 'Out of Stock' or 'Back Ordered' but the next item offered is available for a small fee or increased price. On the internet it could be in the form of buying one thing and receiving another, like a previous version or dated model. On the web the ad shows a different product than the one that shows up at the door. Substitutions can include refurbished instead of new units, used instead of new, last years model instead of the newest version, or different products entirely.

Some transactions can be 'accidentally' bait and switched through 'misunderstanding'. In other word: you see the product in a web site that picture is exactly what you want. So after delivery it is discovered not all of the pictured items are there! Either the picture showed something 'Not Included' or there may be a clause buried deep inside the description that explains that 'such and such NOT INCLUDED'.

Excessive Shipping and Handling Charges

All vendors have to 'handle' the products they sell, even if they have it drop shipped. Some vendors and internet sellers will deliberately drop the price much lower to entice the buyer into the product bargaining, but the 'Shipping and Handling' charges are adjusted up to compensate. This is routine on internet auction sites, and some 'calculators' built into the site are set to allow the margin. Product shipping is ALWAYS standardized, so once you learn the method of shipment, simply look it up and compare. The difference is the 'handling' charge. Some differences will be minor, as the term 'Shipping and Handling' is a ball-park, good faith estimate to give the buyer some idea of how much money to send. This avoids the buyer having to wait until the package is processed for the final number. Usually these differences are kept low as a customer service.

In the case of vendors or sellers recapturing some of the 'sales' price, the difference will be large. In this case, a comparison of similar product is going to be necessary and choose the vendor that gives the best deal. Honesty does matter, and the fact that they are less than forthcoming on the transaction may be a red flag about potential problems if something goes wrong in delivery.

Vendor Integrity

If something is available on display in the store and it is to be 'back ordered' make sure that if you pay for the item to get the clerk to SIGN the sales slip. If there is a problem with the delivered product, at least one person is on the hook for the transaction besides you!

  1. Check Warranties and Guarantees
  2. Know about the store. Check the reputation and orderliness of the business
  3. Know about the product
  4. Call for price and availability

There is nothing wrong with buying on line. But there are a few tools and rules to use.

To Do List
  1. Go slow. You are not in a hurry to make a mistake. Take time to examine the product, the people, the information on the transaction etc.
  2. Check out the product you want in other web sites, manufacturer sites and listings.
  3. Understand the terms associated with the product: NFR, FRB REFRB, OEM, etc.
  4. Search the internet using the model number and see what problems there are, costs, nuances of uses etc.
  5. Check out the contact information that is included with the description.
  6. Check the Return Policy (deadlines, product return procedures, shipping payments, packaging requirements etc.)
  7. Check the Refund Policy, restock 'fee' and other particular of return policy.
  8. Check the payment method
  9. Check the Shipping and Handling price, tracking policy and method of shipment (freight, ground, air etc.).
  10. Check to see that it is not Local Pick-Up ONLY
  11. Charges, penalties, or additional restrictions.
  12. See that the product is represented well. Is it the full package? Is it different than represented?
  13. Know what accessories are included / excluded BEFORE you buy.
Prevention
  1. The first line of defense is to get rid of the idea of getting anything for nothing. The bait of getting a lot of free easy money or goods with little or no effort on your part is a lure that is very difficult to resist. Those involved in any type of manipulation of human nature depend on these traits to bait their hooks. Without those weaknesses they have no power over your choices. In fact, armed with the knowledge of how the process works and knowing what to do, or, more important, what NOT to do, gives you an offensive weapon.
  2. Know what to do. Having an offensive weapon is good, but wouldn't it be nice to know how to fight with it? Your newest enemies are those who depend on obscurity, make frequent changes, know about your feelings of helplessness or inadequacy and depend on any lack of will power or stamina to fight! Knowing about who is collecting the data, the transaction times, the details and particulars of the business and knowing who to turn that information over to gives you a fighting chance of recovery and a chance of defeating a very strong enemy.
  3. Take your time! You are not in a hurry to make a mistake!
  4. Know the tip-off words. Scam artists (buzzards) also love buzz words: Rewards, Exclusive Offer, One Time Deal, Hot, Free, No Obligation, Free Registration, American Dream etc. are but a few. Read the fine print in the letter or mailing or email for the most important details. If there are no details, beware and search the internet for others who may have had dealings with it.
  5. Look for articles or blogs, FAQs or threads on discussion boards on the site or problem. Look for ratings or customer complaints. Check the Better Business Bureau for listings.
Email

When in doubt..... If you have your guard up and are not in a hurry, desperate, or heavily in debt, you should have no problems. Depending on your email reader the settings will be different. Check your email settings for:

  1. Junk Mail settings
  2. Auto response or auto reply settings
  3. Filters for spam
  4. Make sure your internet browser has all of the latest security updates!
  5. Beware of any misspelled words in the subject line, like substituting numbers for letters! that is important!
  6. Beware of attachments unless you are expecting something by email. Beware of pictures, movies, sounds or any other 'Media' embedded into the mail, even as a link.
  7. Email is the primary pond for this type of fraud. Answering an email from your inbox with a catchy subject line from someone posing to be a legitimate business that you use takes you to another site. One way to tell is that as you hold your mouse over the link, the actual address that it points to is NOT the business you expected. Holding your mouse over the link and looking at the lower left of the window shows the url link. Make sure that where it is pointing to is the place you want to go.
Phishing
  1. ANY secure transaction involving logging in, money or credit card information should have a 'https:/ in the address at the top of the browser. If there is no 's' in the protocol and it just says the usual 'http:' then it is NOT a secure link. If you are using a bank, the address after logging in should show the 'https:' in the address.
  2. If you get an email that fits the 'phishing' profile above, forward the email to the legitimate company so they know about it! In the case of paypal, ebay, Citibank or other major companies, they are set up to field these emails from customers and try to stop the attack on their site. Forwarding the email to them gives them up-to-date information on where the email originated, when it was created and other 'hidden' information inside the original header that enables them to stop it. webmaster@ the company name.com or spoof@ the company name.com are usually the addresses that the mail should go to, but check with the business for the latest direction on how to handle spoof emails.
Bait and Switch
  1. Use a credit card. That will give you protections that any other transaction cannot have, like reimbursement for fraud, records that can be used in court, etc.
  2. Check the ratings or feedback profiles or history of users using the site. What are the success rates? But beware of the 'testimonials' located on their own web site or page. Search the Internet to see for yourself.
  3. Read the fine print. Make SURE you understand exactly what is coming, what is NOT included and why.
  4. Do not trust pictures. Just because the tag shows the serial number clearly doesn't mean that is the unit you get unless the page explicitly says that is the case.
  5. On a web page, click on 'Search' and 'this web page' and search for the words 'Not' , 'Included' or 'Not Included'. All three searches may be necessary to find the elusive clause that tells the truth!
  6. Know that the model number and features are the ones that you expect. The manufacturer is the source of the information on the product, not a retailer.
  7. Get accurate pricing from other sites and vendors. Comparison using three or four businesses will let you know something about the quality or actual age of the product.
  8. Electronics and goods from 'overseas' may have US model codes, which means that they are being re-imported back into US markets. They may have other features or be missing features, so check with manufacturers first!
Shipping and Handling and Delivery Problems
  1. Product shipping rates are standardized, so once you learn the method of shipment, simply look it up and compare.
  2. Communicate with the vendor. Let them know you are diligent and aware of where things stand in the transaction process.
  3. If the package doesn't show up in the expected time, RELAX. Give it more time and do not jump to conclusions. I have panicked and responded negatively after a couple of weeks of waiting, only to find that the package was shipped by the cheapest (and slowest) method possible to keep the price down. After almost a month, it showed up. Then I had to do damage control because I understood WHY.
  4. Tracking information will change regularly, but doesn't necessarily reflect the hour by hour routing. If after waiting for a period beyond one week and the tracking hasn't changed, get a confirmation email from the vendor stating what date the item shipped. Then go to the shipper and find the estimated time of arrival.
  5. Tracking data reflects all of the information the shipper has. Go to the shipper and request a trace and see what happened.
  6. Report the shipping problems to the vendor. You've been communicating, right?
  7. Check the site: www.cybercrime.gov/reporting.html

NOTE: These are posted for student and staff educational & class use.